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Refund and Returns Policy

Here’s a Return and Refund Policy page tailored for RR Customise Store, based on your 7-day return policy and requirement for original packaging:

Return & Refund Policy

Last updated: May 10, 2025

Thank you for shopping with RR Customise Store. We strive to ensure that our customers are fully satisfied with their purchases. If you are not entirely happy with your order, we’re here to help.

Return Policy

  • Returns Accepted Within 7 Days
    You may request a return within 7 days from the date of delivery. Unfortunately, we cannot accept returns after this period.
  • Eligibility for Return
    To be eligible for a return:
    • The item must be unused and in the same condition that you received it.
    • It must be in its original packaging, with all tags, accessories, manuals, and invoices intact.
    • Items that are damaged, altered, or not in their original condition will not be accepted for return.
  • Non-Returnable Items
    The following items are not eligible for return:
    • Customized or personalized products
    • Items marked as “Final Sale”
    • Products that are damaged due to misuse or negligence

Return Process

To initiate a return, please follow these steps:

  1. Contact our support team at rrcustomisestore@gmail.com or fill out the form on our Contact Us page within 7 days of receiving the product.
  2. Provide your order number, reason for return, and clear photos of the item if applicable.
  3. Once approved, you will receive instructions for shipping the item back to us.
  4. You are responsible for return shipping costs unless the return is due to a wrong or defective item sent by us.

Refund Policy

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method within 7–10 business days.
  • Shipping charges (if any) are non-refundable.

Need Help?

If you have any questions about returns or refunds, feel free to contact us:

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